ITEMS THAT ARE UNAVAILABLE IN STORE

Christina Robért does not guarantee that every item on your shopping list will be found. This depends on your allocated shopping time, the season, and what is available in store on the day. If we can’t find an item you want, we will guide you on the best way to source it. Where time allows we will suggest a suitable alternative, although on some occasions an alternative may not be found on the day.

RESCHEDULING AND CANCELLATIONS

If you need to move or cancel your session, please let us know as early as you can. Your session is a full day held for you.
With seven days’ notice or more, your payment is refunded in full.
With less than seven days’ notice, we will gladly reschedule your session at no charge. If you would prefer not to rebook, 50% of the service fee is refunded.
If you do not attend your appointment and have not contacted us, the service is charged in full and is not refundable.

IF WE NEED TO RESCHEDULE

If we need to move your session for any reason, you will be offered first choice of a new date, or a full refund if you would prefer.

GIFT VOUCHERS

Gift vouchers are non-refundable and cannot be transferred to another person once purchased. A voucher may be used towards any service on the menu.

SERVICE REFUNDS AND EXCHANGES

We are unable to offer a refund or exchange once a service has been carried out.

PAYMENT

Payment is made by direct transfer to the account details shown on your invoice. For security reasons we do not accept cash.
Your session must be paid in full at least three business days before we meet. No services will be conducted until payment has been received.