Frequently Asked Questions
Do you work with men?
Yes — around half my clients are men.
Men’s styling isn’t a sideline here. I’ve spent thirteen years working with executives, business owners and professionals who want to look considered without spending their weekends thinking about it.
The process is the same as it is for anyone. We work out what suits your build, your colouring and the job you actually do. We go through what’s already in your wardrobe and I’m honest about what’s earning its place. Then we shop for the gaps.
Most of the men I work with have never used a stylist before and turn up a bit sceptical. That’s normal. You don’t need to know anything about clothes — that’s my job. You can see the full range of men’s styling services here.
What if I need to change or cancel my appointment?
Just let me know as early as you can. Your session is a full day held for you, so the more notice I have, the easier it is to move things around.
With a week’s notice or more, you’ll be refunded in full. With less than that, I’ll gladly reschedule you at no charge — or refund half the fee if you’d rather not rebook. Missed appointments are charged in full, as the day can’t be filled at that point.
And if I ever need to move a session, you’ll have first pick of a new date. The full terms are on my terms and conditions page.
Does the package cost include my clothing purchases?
No, the package amount is service fees only for the complete hours of the styling experience. Shopping budget is additional.
Why do you need a budget for my shopping experience?
A budget keeps us from spending more than you want to spend. It is also there so I can prioritise what to include in your shop, and provide you with a realistic outcome for the money you want to spend.
What should my budget be for my shopping experience?
Your budget should take into account the realistic and desired outcome for your personal style, as discussed in your consultation. This may be wardrobe gaps, seasonal pieces, accessories or any other item you may want to shop for. Investment pieces such as coats and blazers, tend to be more pricey than other items, so this needs to be factored in as well.
Buying a whole new wardrobe, as compared to just refreshing your wardrobe, would likely be a bigger spend.
Your budget should accommodate the sort of brand’s you desire, that fit best for your style and your finances.
I can guide you on how to budget for your shop, and whether your allocated budget is realistic
How do you know what to shop for?
I consult with a client prior to every service
If you purchased a ‘Wardrobe Detox’ as part of your styling package, then I will have made a list of all the gaps in your wardrobe and what needs to be sourced to have it working for you.
If you have a personal shopping service on its own, as part of your consultation I would ask you the right questions to gain a good understanding of what you need and what you already have in your wardrobe. I may ask you to send me pictures of some of your current wardrobe items, and even make a Pinterest board to show me what style you love.
How are the clothes chosen when we go shopping?
By the time we hit the stores, a lot has already happened behind the scenes.
I will have spent time researching the best clothing options for you, based on your style consultation, and wardrobe needs.
I will have done a pre-shop. This means that I visit the retailers that I feel are a great fit for you and make garment selections. When we visit the store’s together, these clothes will be put aside and waiting for you to try.
The pre-shop means we do not waste a minute of your day.
Do I have to buy the pieces that you choose for me?
No. In your styling session, you will learn a lot about style and fashion, and why some items will work for you, and some, not as well.
This is a valuable part of your service so that you can learn to make good style choices when I am not there.
The pieces I have pre-selected for you are building blocks for us to work with.
If you were forced to wear something you did not feel comfortable in, then that would defeat the whole experience of styling you as an individual.
The best fashion happens when you feel stylish and comfortable at the same time.
What happens when we get to the stores?
After we meet at an agreed location, near the stores, we visit the first retailer for the day. Here there will be a selection of pieces there waiting for you to try on. This is our base to achieve your style and shopping goals. Trying on the different items, we place aside those you wish to purchase, and you are guided through what works, what you need, and don’t need.
Will all parts of a package be carried out on the same day?
Some services happen all in one day.
My ‘Wardrobe Detox’ service, including consultation, is all done on the same day, as is any service purely on a consultation basis.
Some services have multiple parts, such as a Wardrobe Detox, followed by a shopping trip with a wardrobe integration, I have found that clients get the best experience when the elements of their service are not back to back. If you have just been for a shop, you may want to take a breath and celebrate, rather than go straight on to the next part of your service.
With a ‘Wardrobe Refresh’ package, the consultation and wardrobe edit is generally always carried out on the same day so you will need to allow 4 hours for this styling experience.
For every other package, I spread the sessions across more than one day. Generally, I like to allow between 1-2 weeks to carry out all sessions in the package you’ve purchased. That way it all stays fresh in your mind.
What are the payment options?
I generally invoice a client, and they pay via direct deposit into my account, notifying me when they have done so.
If you would prefer to make a partial payment, at the time of booking, I offer split payment of 50% of the total of the package price, with the remaining 50% to be paid no later than 48 hours prior to your styling session.
Gift vouchers must be paid for in full at the time of purchase.
The singular, shorter services, ‘Your Signature Style’ consultation, or ‘Wardrobe Detox’, must be paid for in full 48 hours after the time of booking. This is so I can offer all clients the best service, according to their styling needs, and desired service time.
Do you make commission from what I purchase?
No, some stores may provide me with stylist discounts. This depends on what stores, and what days we shop. Any discounts are passed directly to my clients.
There are some stylists that do take commissions.
I’m trying to lose weight. Should I hold off before engaging a personal stylist?
In most cases, no. After you have had your styling session, you will be feeling pretty amazing. Many of my clients are in the middle of a change. Some are working towards losing weight, some have already lost a significant amount, and some have gained. Bodies change, and wardrobes rarely keep up. In my experience, clients leave feeling positive about themselves, that all areas of their life were impacted, including motivation to achieve their weight loss goals.
A great stylist will teach you how to dress ‘Illusion Dress’. The right cut can change your whole silhouette. While you are pursuing your weight loss goals, you are already looking slimmer in your outfits. That confidence carries into everything else you are working towards.
If you are losing weight already, I suggest shopping for pieces that you can work with during the weight loss process, and not an entire wardrobe. You can still have a complete makeover service and may choose to work with me during your weight loss process, as your body changes. If for some reason, another smaller service would work better, I will let you know, and talk you through the options.
How often should I have a styling session?
I have clients who hire me on an ongoing basis, so they can be styled for seasonal wardrobes, or for special events, or so they can have me organise a VIP shop for them, with the continued reassurance that they are buying right and in line with their style. I also have clients that hire my services just once and take away all they know and are really happy with that. Whatever serves you best! I am always there for further help.
What is the difference between a personal stylist and an in-store stylist?
An in-store stylist only works with the retailer they are aligned with. They are there to hit sales targets for the shop that employs them, and to sell the brands that shop carries. An independent stylist shops anywhere and picks any brand. My loyalty is to you.
Retailers now describe their staff as stylists, but they are working in a different capacity to a professional stylist, with little to no formal training.
How I work — with men or with women
Are you aligned with any retailers?
No. I work completely independently of any retailers. I am only interested in finding you the right pieces, wherever they happen to be.
Will you get me discounts when I shop?
Some stores offer discretionary discounts of 10% to 30% for my clients. Not every store does, and it varies.
There is no incentive for me to shop at any particular retailer. I am completely independent and I do not accept commissions, monies or services from stores. We shop where it is best for your style, not where the discounts are.
When there are sales or discounts on pieces that genuinely work for you, we take full advantage.
Can I bring someone along to my session?
I would rather you did not, and there is a good reason.
The people closest to you are used to seeing you a certain way. Their opinions — even well-meant ones — get in the way of you seeing yourself fresh. Suddenly you are not deciding what you think; you are reading their face.
There is also the practical side. Another person slows the day down considerably. We lose time, and you lose the freedom of having nobody to please.
Save it for the big reveal, once everything has come together. It is far more fun that way, for both of you.
What if I have questions or forget some things that I have learned?
You are welcome to email with any questions and I will be happy to answer.
I will have the details of your session and key findings on file.
Do you offer colour analysis?
I find my clients prefer simple, easy to remember guidelines when it comes to colour, rather than working with hundreds of different shades, I teach you how to wear shades that aren’t necessarily within your colour palette, so you’re not missing out on wearing all your favourite’s, or seasonal tones! If a colour just won’t work, there are plenty of others that will do wonders for you. You will learn how to quickly and simply tell if a colour suits, or doesn’t suit, so you are armed with professional stylist knowhow and tricks. We keep it simple.
What is the style consultation?
The style consultation comes first, and it is the most important part of any service. We focus on the best image for you, your personal style, and your brand.
We sit down for an informal face-to-face chat. It is your plan: where you are now, and how we get you where you want to be.
We always start with a consultation. If you are a returning client, a quick catch-up is all we need.
Do I have to have a wardrobe detox before I can have any other styling service?
You do not have to book a Wardrobe Detox before a Personal Shopping day, but I would really recommend it. Many people choose to have a ‘Wardrobe Detox’ first so we don’t double up on existing items, and so that we know what you’re buying patterns are. The advantage of the ‘Wardrobe Detox’ is that it allows us to assess what you already have, understand your personal style and get to know you. It means I know your shape and exactly what you need before we shop. If you feel that you don’t have enough in your wardrobe to warrant a full detox, or you need to start from scratch, then I will determine your needs by asking you a set of questions. We stay in touch the whole way through, so nothing gets missed.
‘Personal Shopping’ packages are popular when the main goal is a stylist curated shopping trip, and skipping the other parts of the packages!
What age are your clients?
I work with clients of all ages. I believe in style at any and every age, because it makes us feel good. This is a huge part of what I instil in my clients, whether you are 14, 44 or 94.
How far do you travel for appointments?
I travel all over metropolitan Melbourne. If travel time exceeds 25 minutes (one way), and/or includes toll fares, then an additional charge may be added to the service fee. This is priced at $55.00 per hour.
Can I work with you if I live outside of Melbourne?
Yes. I have national and international clients. I can arrange consultations and ‘VIP Personal Shopping’ trips if you are travelling to Melbourne. If you would like me to come to you, I can. Travel and expenses are added to the fee. I also consult via Skype which is a great way to gain quick and easy access to some services.
Do you offer gift vouchers?
Yes. Any service on the menu can be purchased as a gift voucher, so you can give someone the experience rather than guessing at a present.
Gift vouchers are valid for 3 years from the date of purchase.
Ask me!
I will not share your information with anyone.
